Information We Collect

Running a mobile floral event service means we need certain details to do our job well. Here's what we typically collect and why we need it:

• Contact information (name, phone number, email address) so we can communicate about your event and coordinate delivery logistics
• Event details (date, time, venue address) because showing up at the right place with the right flowers at the right time is kind of the entire point
• Design preferences and budget parameters to create arrangements that match your vision without breaking your budget
• Payment information processed through secure third-party payment processors (we don't store complete credit card numbers on our systems)
• Communication history to keep track of what we've discussed and agreed upon for your event

We collect this information when you contact us through our website, phone, or email. Sometimes clients share additional details about the event atmosphere or personal preferences that help us design better arrangements – we keep those notes too.

How We Use Your Information

Your data serves specific business purposes related to fulfilling our service commitments. We don't sell contact lists to marketing companies or share your wedding details with random third parties.

Occasionally we might reach out about similar services or seasonal offerings, but these communications are infrequent and you can opt out at any time. Our business model relies on delivering excellent service, not bombarding previous clients with constant marketing messages.

We also analyze booking patterns and service feedback (in aggregate, anonymized form) to understand which designs work best and how to improve our offerings. Your specific event details remain private – we're looking at trends, not sharing individual stories.

Data Storage and Security

Client information lives on secure servers with industry-standard encryption. We use password-protected systems, limit employee access to those who need it for their work, and maintain regular backups in case of technical failures.

That said, complete security doesn't exist in the digital world. We take reasonable precautions, but we can't guarantee absolute protection against determined attackers or unprecedented security breaches. We'd notify affected clients promptly if a significant breach occurred.

Your Rights Regarding Personal Data

Azerbaijan's data protection framework, aligned with international privacy standards, grants you specific rights over your personal information. These aren't theoretical – they're practical tools you can use.

• Access: You can request copies of the personal data we hold about you, and we'll provide it in a readable format within 30 days
• Correction: If something in your records is inaccurate or outdated, let us know and we'll update it promptly
• Deletion: You can request removal of your data, though we might need to retain certain records for legal compliance (particularly financial records)
• Portability: For data you provided directly (contact details, preferences), we can export it in a standard format if you want to move to another service
• Objection: You can object to specific uses of your data, particularly for marketing purposes

To exercise these rights, contact us using the information at the bottom of this page. We'll verify your identity (to prevent unauthorized access to your records) and process your request within the timeframes specified by Azerbaijan regulations.

Data Sharing and Third Parties

We share your information with a limited number of service providers who help us run our business. These relationships are governed by contracts that require them to protect your data appropriately.

Current third-party processors include payment processing services (for transaction security), cloud hosting providers (for data storage), and occasionally logistics partners (for delivery coordination in specific locations). Each has their own privacy policies, though they're contractually bound to handle your data according to our instructions.

Legal requirements might compel disclosure in specific circumstances – court orders, government investigations, or regulatory compliance situations. We'd comply with valid legal requests while protecting your privacy to the extent the law allows.

Website Tracking and Analytics

Our website uses basic analytics to understand how visitors use the site – which pages get viewed, where people click, how long they spend browsing. This helps us improve the user experience and identify technical problems.

We use cookies for essential functions (like keeping you logged in if you have an account) and analytics purposes. You can disable cookies in your browser settings, though some website features might not work as smoothly.

We don't use aggressive tracking technologies or create detailed behavioral profiles. The analytics we collect are fairly basic – page views, session duration, device types. We're interested in improving our website, not building surveillance systems.

Changes to This Policy

Business practices change, regulations get updated, and privacy policies occasionally need revision. When we make significant changes, we'll notify existing clients via email and post the updated policy on our website with a new effective date.

Minor clarifications or formatting updates won't trigger notifications unless they materially affect how we handle your data. The effective date at the top of this page indicates the current version.

Continuing to use our services after policy updates means you accept the new terms. If you disagree with changes, contact us to discuss options or request data deletion before the new policy takes effect.